Privacy Policy

At Sneaky18 by Sneaky Pte. Ltd., we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our website, booking system, and physical facilities. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect various types of personal information from you when you interact with our services. This includes:

• Contact Information: Your name, email address, and phone number.
• Booking Information: Details related to your bookings, such as dates, times, and simulator preferences.
• Payment Information: While we do not store full payment card details, we may collect transaction details and billing information.
• Usage Data: Information about how you use our website and services, including IP address, browser type, operating system, referral sources, and pages viewed.
• Other Information: Any other information you voluntarily provide to us through forms, surveys, or communications.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Services: To process your bookings, manage your account, facilitate access to our facilities, and ensure the smooth operation of our services.
• Communication and Notifications: To send you important updates, booking confirmations, reminders, service announcements, and responses to your inquiries via email or phone number.
• Marketing and Promotional Purposes: To send you marketing communications, newsletters, special offers, and information about new services or promotions that may be of interest to you, via email or phone number (SMS/WhatsApp). You will have the option to opt-out of these communications.
• Improvement of Services: To analyze usage patterns, gather feedback, and conduct research to enhance and personalize your experience with Sneaky18.
• Security and Fraud Prevention: To protect our facilities, detect and prevent fraudulent activities, and ensure the security of our systems and users.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. When your personal information is no longer required, we will securely delete or anonymize it.

4. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: With third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, and customer support. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You have the right to request access to and correction of your personal information held by us.
• Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the emails or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your bookings or our services.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically.

8. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Singapore.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Phone: +65 8160 0292

Last Updated: May 23, 2025